Frequently Asked Questions
The Puzzles & Craft
What makes Wildcat Puzzles different?
We make mini jigsaw puzzles (100 to 300 pieces) designed for adult cognitive wellness, quiet afternoons, and curing screen addiction. Every puzzle features original artwork commissioned from artists around the world, printed with a rich, tactile finish, and manufactured right here in India. Bite-sized, beautiful, and deeply satisfying.
Where are Wildcat Puzzles made?
Our designs are born from global artist collaborations and all manufacturing, printing and box production take place in India. Puzzle board sourced from FSC-certified mills and are REACH compliant.
Are Wildcat puzzles safety-certified?
All Wildcat puzzles are BIS-certified and fully compliant with Indian safety standard IS 9873: Part. For BIS certification details, please visit www.bis.gov.in
Do you use AI-generated artwork?
Never. We believe the magic of a puzzle lies in the human connection between you and the artist. Every single design is original artwork commissioned directly from talented artists around the world. You can read about the artist behind each design right on the puzzle box itself!
Orders & Shipping
Where do you deliver?
Currently, we only ship within India.
How quickly will my puzzle ship and arrive?
We dispatch within 1 to 2 business days. Domestic delivery takes 2 to 7 business days, depending on where you are. You’ll get a tracking link the second it leaves our hands. (Note: Once the courier takes over, weather, holidays, and rogue delivery logistics are out of our hands, but we’ll always do our best to get it to you fast.)
What shipping charges apply?
Buy 2 or more puzzles, and standard shipping is on us. For single-item orders, shipping is calculated at checkout.
Returns, Damage & Missing Pieces
What if a piece is missing from my box?
Oh no! A missing piece is every puzzler’s worst nightmare. First, we recommend a thorough search under table legs, inside rug fibers, and around curious pets - pieces love to hide!
If it’s truly gone, send a photo of your completed puzzle showing the missing gap along with your order details to hello@wildcatpuzzles.com. If it's a manufacturing defect, we will send a replacement piece or a fresh box.
My order arrived damaged. What should I do?
Courier transit can occasionally be rough on packages. If your box or puzzle arrives damaged, email your order number and photos of the damaged outer box/product to hello@wildcatpuzzles.com within 48 hours of delivery. We will arrange a replacement right away.
What is your return policy?
We want you to love your puzzle! If your order arrives damaged, defective, incomplete, or incorrect, we’re happy to make it right with store credit.
Items can be returned within 7 days of delivery, if there’s a defect or damage. To start a return, just drop us an email at hello@wildcatpuzzles.com with your order number and a quick description (or photo) of the issue.
Artists & Wholesale
I’m an artist. How can I collaborate with Wildcat Puzzles?
We love collaborating with illustrators, painters, and visual artists worldwide! If your artwork invites calm, curiosity and colorful storytelling, send your portfolio or Instagram link to hello@wildcatpuzzles.com or DM us on Instagram @wildcatpuzzles.
Do you offer wholesale orders in India?
Yes! We offer wholesale and bulk orders across India. Production and fulfillment timelines typically range from 2 to 4 weeks depending on the order quantity and current stock. Reach out to us at hello@wildcatpuzzles.com with your requirements and timeline, and we’ll get back to you with all the details.